Privacy Policy

Omoda Jaecoo Capalaba is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Omoda Jaecoo Capalaba manages personal information. It is structured as follows:

1. Personal information Omoda Jaecoo Capalaba collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Omoda Jaecoo Capalaba and complaints
10. Changes to Privacy Policy

1. Personal information Omoda Jaecoo Capalaba collects

The main types of personal information Omoda Jaecoo Capalaba collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Omoda Jaecoo Capalaba such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Omoda Jaecoo Capalaba's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Omoda Jaecoo Capalaba's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Omoda Jaecoo Capalaba's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Omoda Jaecoo Capalaba.

Omoda Jaecoo Capalaba collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Omoda Jaecoo Capalaba keeps of telephone calls, or emails received, or messages sent to Omoda Jaecoo Capalaba or posted on Omoda Jaecoo Capalaba's pages on social media);
• Omoda Jaecoo Capalaba's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Omoda Jaecoo Capalaba collects personal information in connection with running its business directly from the individual concerned. On occasion Omoda Jaecoo Capalaba may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Omoda Jaecoo Capalaba stores personal information in electronic and paper form.

Omoda Jaecoo Capalaba uses and discloses personal information as follows:

• to source vehicles and sell them to Omoda Jaecoo Capalaba's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Omoda Jaecoo Capalaba's customers and prospective customers;
• to obtain products, services or information from Omoda Jaecoo Capalaba's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Omoda Jaecoo Capalaba knows about them);
• to operate and manage Omoda Jaecoo Capalaba's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Omoda Jaecoo Capalaba. For example, Omoda Jaecoo Capalaba may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Omoda Jaecoo Capalaba also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Omoda Jaecoo Capalaba uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Omoda Jaecoo Capalaba uses in the operation of the computer program is browsing history on Omoda Jaecoo Capalaba's websites, name, contact information, and other information you may input into Omoda Jaecoo Capalaba's websites. The level of human oversight Omoda Jaecoo Capalaba provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Omoda Jaecoo Capalaba's staff.

4. Cookies

Omoda Jaecoo Capalaba uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Omoda Jaecoo Capalaba's web server. Omoda Jaecoo Capalaba may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Omoda Jaecoo Capalaba's platforms and those social media platforms. Omoda Jaecoo Capalaba's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Omoda Jaecoo Capalaba's website.

5. Links to other websites

Omoda Jaecoo Capalaba's website may contain links to third party websites. Omoda Jaecoo Capalaba does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Omoda Jaecoo Capalaba and do not wish to receive these communications from Omoda Jaecoo Capalaba in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Omoda Jaecoo Capalaba.

7. Overseas transfers

Omoda Jaecoo Capalaba's website/s are hosted in Australia. On occasion, a third party service provider Omoda Jaecoo Capalaba engages or that Omoda Jaecoo Capalaba is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Omoda Jaecoo Capalaba holds about them by contacting Omoda Jaecoo Capalaba during business hours on (07) 3193 5790 or via the contact page.

Omoda Jaecoo Capalaba may require an individual making a request to verify their identity before processing their request.

Omoda Jaecoo Capalaba will aim to respond to all requests promptly and within 30 days.

Omoda Jaecoo Capalaba may refuse a request where permitted or required by law. Omoda Jaecoo Capalaba will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Omoda Jaecoo Capalaba and complaints

If you have any queries, concerns or complaints about how Omoda Jaecoo Capalaba handles your personal information please contact Omoda Jaecoo Capalaba during business hours on (07) 3193 5790 or via the contact page. Omoda Jaecoo Capalaba may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Omoda Jaecoo Capalaba can understand the nature of your concern. In most cases, Omoda Jaecoo Capalaba will ask that you put your request in writing.

Omoda Jaecoo Capalaba takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Omoda Jaecoo Capalaba's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 3193 5790
• Mailing Address: 1/150 Redland Bay Rd, Capalaba, QLD, 4157

10. Changes to Privacy Policy

Omoda Jaecoo Capalaba may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.